Shipping Policy

At Arboriax, we are committed to providing a smooth and reliable shopping experience. We carefully process every order and work with trusted shipping partners to ensure your products arrive safely and on time.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer. We appreciate your patience and will do our best to ship your order as quickly as possible.

Shipping Time & Delivery

Once your order has been shipped, estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–15 business days

• United Kingdom & Europe: 7–15 business days

• Other International Locations: 10–20 business days

Please note that delivery times may vary depending on your location, customs processing, weather conditions, and carrier delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking details to become active after shipment.

Shipping Fees

Shipping costs are calculated based on your order destination and will be displayed during checkout.

From time to time, we may offer free shipping promotions or special delivery offers. Any applicable promotions will be clearly displayed on our website.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country's regulations.

These charges are the responsibility of the customer. Arboriax is not responsible for delays caused by customs clearance.

Address Changes

Please ensure your shipping address is correct before completing your purchase.

If you need to update your address, contact us within 24 hours after placing your order. Once your order has been processed or shipped, we may not be able to make changes.

Lost or Damaged Packages

We take great care in packaging every order. If your package arrives damaged or your tracking information shows delivery but you have not received your order, please contact our support team within 7 days.

We will work with you to investigate the issue and provide the best possible solution.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Email: support@arboriax.com